IT for labs where the LIMS is the production line.
LIMS expertise. Instrument integration that works. HIPAA, CLIA, and CAP-ready posture. The uptime your revenue depends on.
Labs are unlike any other healthcare client.
The technology stack is denser, the uptime requirements are harder, and the regulatory load is heavier. Your LIMS is the heart of operations and it is constantly talking to instruments, to outside provider EHRs, to billing systems, to your CAP and state inspectors. Every connection is a possible point of failure and every failure has a revenue number attached to it.
Then there are the regulators. CLIA, CAP, state health departments, and HIPAA all want a different cut of how your environment is configured, documented, and audited. A general IT provider who treats your lab like a doctor's office will miss most of it. The cost shows up at the next inspection.
Galleon supports labs from the inside. We know how LIMS, instruments, EHR interfaces, and accreditation requirements all fit together, and we run the IT to keep all of them happy at the same time.
Six places we focus, every day, for every lab client.
LIMS support.
LIMS performance, integration health, and uptime managed proactively. We monitor the heart of your operation so you do not find out it is sick when a client practice tells you.
Instrument integration.
Whether HL7 interfaces or direct connections, we keep your analyzers talking to the LIMS without dropped messages or duplicate results.
EHR interface management.
Inbound and outbound interfaces with referring provider EHRs configured, tested, and monitored. When a result fails to land, we catch it before they do.
Accreditation-ready posture.
IT documentation organized the way CAP and CLIA expect to see it. Access logs, change management, security policies, all audit-ready.
Backup and disaster recovery.
Tested backups separated from production, recovery time objectives appropriate for a lab that cannot lose hours, and a documented disaster recovery plan that matches reality.
Cybersecurity sized for labs.
Endpoint protection, network segmentation, encryption, and 24/7 monitoring tuned for the threats labs face specifically.
We have worked with the major LIMS platforms and most of the niche ones.
Running something else? Ask. We have probably seen it.
A real story from a real medical lab goes here.
We are gathering anonymized client stories. Once they come back, the right one slots in here.
- 01A lab that prepared for a CAP inspection with Galleon and passed clean.
- 02A LIMS migration or upgrade managed without losing a single result.
- 03An interface failure caught and fixed before any client practice noticed.
- 04A ransomware attempt contained without paying or losing data.
Labs carry the heaviest compliance load in healthcare.
HIPAA protects the patient data. CLIA governs how the lab operates. CAP accreditation, if you carry it, adds another layer of documentation and audit. State health departments have their own requirements on top. Most of these regulations have direct implications for how the IT environment is configured, monitored, and documented.
Galleon supports labs through every accreditation cycle. We document the environment the way auditors want to see it, we maintain the access logs and change records that prove proper controls, and we run an annual risk assessment that anticipates the questions a CAP inspector will ask. The IT side of an inspection is never the part that fails.
The questions lab directors actually ask us.
Probably yes. We have worked with Orchard, SoftLab, LabWare, NovoPath, Telcor, Sunquest, and custom LIMS environments. If you are running something we have not seen, we will say so directly and bring in the right resources before we commit.
Our monitoring catches most LIMS issues before they affect operations. For real outages, we have a documented response plan for each LIMS we support. The goal is always to restore production as fast as possible while protecting data integrity. We have walked labs through major incidents without losing results.
Yes. The IT side of a CAP inspection has specific documentation expectations. We organize access logs, change management records, security policies, and risk assessments the way inspectors expect to see them. The IT side should never be what costs you accreditation.
We handle HL7 interfaces and direct instrument connections. When an analyzer stops talking to the LIMS, we are typically the ones who diagnose and fix the integration, not the instrument vendor.
We monitor inbound and outbound interfaces continuously. When a result fails to deliver, we know before the client practice calls. We work directly with the partner EHRs to keep interfaces healthy.
Tested backups separated from production. Recovery time objectives that match what a lab actually needs (usually measured in hours, not days). A documented disaster recovery plan that reflects how your specific lab operates. We test the plan, we do not just write it.
Get an IT partner who understands LIMS, instruments, interfaces, and accreditation.
Twenty minutes on the phone tells us if we can help. We will be honest if we cannot.